DISTRIBUTORS, AFTER-SALES SERVICE, COMMERCIAL QUERIES.
WHERE TO FIND ATOLL PRODUCTS?
ATOLL products are marketed in France by a network of around one hundred specialist resellers and in around forty countries by independent importers and distributors.
Our partners are able to offer listening sessions and give demonstrations that will allow you to compare the products and the different possible configurations. You will thus be able to appreciate the quality of our devices and choose the best compromise in sound. We encourage each customer to come with their own audio media.
If you have a direct query, do not hesitate to contact us directly. We will be happy to answer all your questions, recommending the authorized dealer closest to your home, and giving you effective solutions to find the best compromise.
COMMERCIAL INQUIRIES
Our network of resellers markets our entire range and remains at your disposal to help you discover our products and answer your questions in order to bring you complete satisfaction. Please contact the seller near you so that you can have direct assistance.
Also, we recommend the user to buy our products in store, always more reliable than buying online. Buying directly protects you, because your invoice is proof of warranty. Having the slightest concern, you can always return to the store and take advantage of the after-sales service.
Our devices can work with other brands that are on the market. However, we advise users to use the separate ranges of our products, in order to guarantee a better sound result, an efficient connection and a better after-sales service.
Important. Our company does not practice direct sales.
CUSTOMER SERVICE - AFTER-SALES SERVICE
We strive to satisfy our customers as much as possible by offering them products of the highest quality. Our customer service consists of advising you before purchase, supporting you during the implementation of your system and developing it. In addition, if necessary, device updates can be offered.
On this site, you will find all the necessary information on specific devices and options, as well as catalogs, brochures, user manuals, and guides that you can download and use at any time.
As a designer and manufacturer, we are able to provide after-sales service on all our products within the limits of spare parts availability.
Do not hesitate to call us if you need information on after-sales service and how we operate in this regard.
WARRANTY CONDITIONS
The warranty offered by ATOLL ELECTRONIQUE is two years from the date of purchase of the equipment, the date of your invoice being proof. The warranty, as well as the terms of after-sales service, must be specified to you at the time of purchase by your reseller who will advise you in the event of a breakdown or failure.
This warranty covers labor and the replacement of parts recognized as defective and not resulting from their normal wear and tear. Return transport costs (including insurance costs) are not covered by this warranty.
Devices showing signs of disassembly, falling, immersion, incorrect connection, or use contrary to the instructions included in the user manual will result in the suspension of the warranty.