PARTNERS, CUSTOMER SERVICE, COMMERCIAL INQUIRIES...
WHERE TO DISCOVER THE ATOLL PRODUCTS?
ATOLL products are marketed in France and abroad through a network of approximately 100 points of sale in approximately 40 countries. Our partners provide hearings and demonstrations, allowing users to compare products and configurations. The user will appreciate the quality of our devices and will be able to choose the best sound compromise. We encourage each customer to bring their audio material.
We will happily answer all your questions if you wish to contact us directly. We will provide accurate solutions to find the best sound compromise and recommend the nearest authorized dealer or representative.
COMMERCIAL INQUIRIES
Our products are exclusively sold through our trusted sales network. Our team of experts is always happy to assist you in finding suitable devices and answering any questions.
We highly recommend purchasing our products from trusted stores instead of online merchants. This will guarantee that you receive an invoice, which will protect you in the event of any issues later on. If you need customer service or support, you can always return to the store where you purchased the product.
Although our devices are compatible with other brands, we strongly recommend using our products to ensure optimal sound quality, efficient connectivity, and excellent customer service.
It’s important to note that we do not sell our products directly to consumers, so don’t hesitate to contact your local seller to make a purchase.
CUSTOMER SERVICE
We strive to give our customers maximum satisfaction by providing the highest quality products. Our customer service includes pre-purchase advice, system implementation and further development support. In addition, we can offer device updates as needed.
On our web page, you will find all the information about the ATOLL devices and options, as well as catalogues, brochures, user manuals and manuals that are always available for download.
As a developer and manufacturer, we can provide after-sales service for all our products, subject to spare parts availability.
Do not hesitate to call us for information on after-sales service and how we operate.
WARRANTY CONDITIONS
ATOLL ELECTRONIQUE provides a two-year warranty from the product’s purchase date. The warranty and the after-sales service terms must be specified to you at the time of purchase by your reseller, who will advise you in case of a breakdown or failure.
This guarantee covers labour and replacing parts recognized as defective and not resulting from normal wear and tear. This guarantee does not cover return transport costs (including insurance costs).
Devices showing signs of disassembly, falling, immersion, incorrect connection, or use contrary to the instructions included in the instructions for use will result in the suspension of the warranty.